Frequently Asked Questions

We answer the most frequently asked questions below.

Check in : 3pm
Check out: 11am

Can I arrive before 3pm?

Unfortunately, it is not possible to confirm an earlier arrival. The reason is that we have to finalize the household arrangements before your arrival. Sometimes people leave early and rooms are ready quickly. Sometimes people leave at 11am and we need plenty of time to finalize the cleaning.

Can I arrive very late?

After 3pm, yes. You have a code for your key and your arrival is autonomous.

Do you have a front desk?

No. Your arrival is autonomous. The key is in the box on the door of your loft or condo. The process is very simple: you receive a code by e-mail (if you book through our site) or on the application/site used (e.g. airbnb, bookin, vrbo). Use this code to unlock the key box. The key is inside the box.

Is there anything I should do before I leave?

Please wash the dishes you've used and dispose of your garbage in the green and blue bins in the parking lot. Put the key back in the box.

What is the code for Wifi?

There is no code. You can connect directly to the wifi without having to enter a code. Wifi is free.

Do you have air conditioning?

Yes, all our units have air conditioning. You have control over the air-conditioning temperature.

Do you have a BBQ with propane included?

Yes, for condo 1 and 2. All other units can use the BBQ on the shore. If you run out of propane, please let us know.

Do you accept pets?

Pets are not allowed in lofts (except service animals). Pets are allowed in condos.

Can I have an extra bed for my loft or condo?

Unfortunately, this is not possible. The maximum number of people per unit must be respected without any restrictions.

Do you have an electric car charger?

Unfortunately, we don't have any yet. There are, however, some in the vicinity, in other stores such as the St-Hubert or others. Do you have an electric car charger?

Can I pay in cash?

This is not possible. We only accept credit card payments online.

Can I smoke inside my room?

No. Our hotel is 100% non-smoking. We want to offer our guests a healthy environment. In accordance with the latest anti-smoking law, smoking is prohibited within a 9-meter radius of every door and window. Failure to comply will result in a severe fine. Thank you for your cooperation.

Do you have any recommendations for things to do in the area?

Each loft and condo has a comprehensive guide with many recommendations and images to help you.

Is breakfast included?

We do not offer breakfast. We do, however, offer free coffee. There's also a small kitchenette if you'd like to cook something for yourself. We strongly suggest discovering the local restaurants. We highly recommend:

Le Montagnais
Le Marie-Beaupré
Café Apollo
Micro Brasserie des Beaux Prés (OK maybe not for lunch...)

Do you have an outdoor playground for the kids?

Yes, close to the bank, completely opposite the fireplaces.

Will someone come to clean every day?

The housekeeping team will come only at the end of your stay.

I've lost electricity due to an overload when using small appliances. What should I do?

There's a powerbar that needs to be reset. It's behind the small appliances. Just press the indicator light, reset and it's ready to go again.

Can I fish in the river?

Normally yes, but please refer to provincial regulations on fishing in the river. We don't recommend fishing from our shore, as we strongly suggest going to the Quai de la Paix, a few minutes' walk away, for more success. Of course, always check the municipal by-laws to make sure that fishing is still permitted.

What if I need more toilet paper or other requests?

A written request must be made through the reservation system you have used (our reservation site, airbnb, vrbo, booking, etc.).

Where can I park my car?

Right in front of your condo or loft.

There's a vehicle in my parking lot. What should I do?

There is no official parking associated with each loft or condo. You can park right next door. In other words, it's possible that the parking space closest to your reserved unit is occupied by another car. This happens very rarely. So all you have to do is park next door. There's never a shortage of parking :)

I have a large RV and wanted to know if I can leave it in the parking lot.

Please make a request by email and get approval. This is allowed for special situations only.

Can I leave my car in the parking lot for a few days and come back even though my reservation is over?

Unfortunately, this is not possible. Your car will be towed at your expense.

Can I have guests join me on the riverbank during my stay?

Unfortunately, this is not possible. The riverbank can only be used by our guests staying at our establishment.

Is it possible to get a better price for larger groups or longer stays (10 days or more)?

Yes, send your request by e-mail to fleuveetmontagnes@gmail.com

Do you offer corporate rates?

Unless you have a large group or are staying for several days (10 or more), rates are the same. Contact us by e-mail for rates for large groups or long stays.

Can I listen to movies?

We have a TV that lets you connect to : Netflix, Disney, Crave, Radio-Canada and all the other applications possible on a smart TV (roku).