Frequently asked questions
We answer the most frequently asked questions below.
- Check-infrom 4 pm, with a code
- Check-out11 am
- Price89 $ to 399 $ / night
- Units3 condos and 14 studios
Check-in and check-out
Can I arrive before 4 pm?
Unfortunately, it is not possible to confirm an earlier arrival. The reason is that we have to finalize the household arrangements before your arrival. Sometimes people leave early and rooms are ready quickly. Sometimes people leave at 11 am and we need plenty of time to finalize the cleaning.
Can I arrive very late?
After 4 pm, yes. You have a code for your door lock and your arrival is autonomous.
Do you have a front desk?
No. Your arrival is autonomous. There is no key: you simply enter a code on the lock of your studio or condo door. You receive this code by e-mail (if you book through our site) or on the application/site used (e.g. airbnb, booking, vrbo). ⭐ Very important: write down your code before you arrive. There is no front desk on site. ⭐
Is there anything I should do before I leave?
Please wash the dishes you've used and dispose of your garbage in the green and blue bins in the parking lot. Lock the door when you leave.
Booking and payment
How do I cancel or change my reservation?
You can contact the Prohost management team, who sent you a confirmation e-mail after your reservation. They are the ones to contact if you want to cancel or change your reservation.
I can't find my confirmation e-mail after booking
Check that the e-mail is not in your junk folder. Otherwise, double-check that you checked the right e-mail address (for example: did you use your partner's e-mail? your work e-mail?) Otherwise, you can contact the Prohost management team at the e-mail in the contact section.
Can I pay in cash?
This is not possible. We only accept credit card payments online.
Is it possible to get a better price for larger groups or longer stays (10 days or more)?
Yes, send your request by e-mail to fleuveetmontagnes@gmail.com
Do you offer corporate rates?
Unless you have a large group or are staying for several days (10 or more), rates are the same. Contact us by e-mail for rates for large groups or long stays.
Comfort in your unit
What is the code for Wifi?
There is no code. You can connect directly to the wifi without having to enter a code. Wifi is free.
Do you have air conditioning?
Yes, all our units have air conditioning. You have control over the air-conditioning temperature.
Can I have an extra bed for my studio or condo?
Unfortunately, this is not possible. The maximum number of people per unit must be respected without any restrictions.
Can I watch movies?
We have a TV that lets you connect to: Netflix, Disney, Crave, Radio-Canada and all the other applications possible on a smart TV (roku).
Meals and housekeeping
Do you have a BBQ with propane included?
Yes, for condos 1, 2 and 3. All other units can use the BBQ on the shore. If you run out of propane, please let us know.
Is breakfast included?
We do not offer breakfast. We do, however, offer free coffee. There's also a small kitchenette if you'd like to cook something for yourself. We strongly suggest discovering the local restaurants. We highly recommend:
- Le Montagnais
- Le Marie-Beaupré
- Café Apollo
- Micro Brasserie des Beaux Prés (OK maybe not for breakfast...)
Will someone come to clean every day?
The housekeeping team will come only at the end of your stay.
I've lost electricity due to an overload when using small appliances. What should I do?
There's a powerbar that needs to be reset. It's behind the small appliances. Just press the indicator light, reset and it's ready to go again.
What if I need more toilet paper or other requests?
A written request must be made through the reservation system you have used (our reservation site, airbnb, vrbo, booking, etc.).
Parking
Where can I park my car?
Right in front of your condo or studio.
There's a vehicle in my parking lot. What should I do?
There is no official parking associated with each studio or condo. You can park right next door. In other words, it's possible that the parking space closest to your reserved unit is occupied by another car. This happens very rarely. So all you have to do is park next door. There's never a shortage of parking :)
I have a large RV and wanted to know if I can leave it in the parking lot.
Please make a request by email and get approval. This is allowed for special situations only.
Can I leave my car in the parking lot for a few days and come back even though my reservation is over?
Unfortunately, this is not possible. Your car will be towed at your expense.
Do you have an electric car charger?
Yes, we have 2 spots in the parking lot near the kids' park.
The grounds and the area
Do you have an outdoor playground for the kids?
Yes, close to the riverbank, completely opposite the fire pits.
Can I fish in the river?
Normally yes, but please refer to provincial regulations on fishing in the river. We don't recommend fishing from our shore, as we strongly suggest going to the Quai de la Paix, a few minutes' walk away, for more success. Of course, always check the municipal by-laws to make sure that fishing is still permitted.
Do you have any recommendations for things to do in the area?
Each studio and condo has a comprehensive guide with many recommendations and images to help you.
Pets and rules
Do you accept pets?
Pets are not allowed in studios (except service animals). Pets are allowed in condos.
Can I smoke inside my room?
No. Our hotel is 100% non-smoking. We want to offer our guests a healthy environment. In accordance with the latest anti-smoking law, smoking is prohibited within a 9-meter radius of every door and window. Failure to comply will result in a severe fine. Thank you for your cooperation.
Can I have guests join me on the riverbank during my stay?
Unfortunately, this is not possible. The riverbank can only be used by our guests staying at our establishment.
Ready to book?
Thank you, and we look forward to welcoming you!